We need to know your name and contact details. We also like to know if you sub-let your property and know who is living there and if there is a letting agent involved.
If we have no telephone number or email address on record for you, and you contact us by either of these methods, we may add this to our data for your property.
We need to know who we’re writing to (rather than referring to you as “The Leaseholder”). If there are any issues that come up regarding the management of the property we will email you or send you a letter in the post depending on your preferences to let you know of these events beforehand.
Invitations to AGMs and minutes will also be distributed as well as service charges, plus any other information we think you should know about your property or building as a leaseholder.
Should there be an emergency such as a water leak within your property, we would call you on your home or mobile number to resolve the issue as quickly as possible. Other times we may call you just to clarify situations where our information is incomplete, or to resolve an issue which you have brought to our attention.
If you pay your service charges into a company, this financial information will be sent to an accountant for the production of the annual accounts. Only your name and the financial information regarding your property will be sent.
If you decide to sell your property, we will need to pass on to your solicitor the financial status of your property with regards to service charge payments or other outstanding charges if there are any.
Parker Torrington does not sell any information that we collect on Leaseholders to any third party.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. Depending on the size of the request, we may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.